SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awesome Wishlist (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://awesomewishlist.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great thing, 16 hours a day I spend on a bike, and with my sick knees, it's just a Mana heavenly. D paid 150 rubles for express delivery and came in 5 days. Totally happy with the purchase
Delivered quickly to Pyaterochka. With the size did not guess, unfortunately, read reviews that they are small. Size L on the female not full leg is great. I wear 42-44 size
In the description it is written knee pads that is a pair, we have two legs thank God! Knee one, I expected two. Otherwise the quality is good, sent quickly. I recommend the store, but also ask to correct the description from the plural to the only one, TC it is misleading buyers. Moreover, they sent a couple to the drugo manufacturer. Well, it's logical. Legs, two! I was afraid, maybe the insoles will start orthopedic for one send (I ordered insoles)
The goods came very quickly, was delivered by courier, the quality of delivery at altitude. The quality of the goods is good.
Very quickly came! At a weight of 94-96 kg. approached perfectly. Now I ordered the second one!
резинка тугая
I didn't. Took the maximum 3HL. On the thigh 78 cm is small. I will wear it on calves
Thank you very much for the goods, came within a week. Delivered by courier to the address. Size fits. Seller recommend! Item was tracked within all 7 days.
Thank you very much packed very well and quality super delivery very fast store very good thank you very much. I recommend to everyone
Держит хорошо! Классная вещь! Спасибо!
Seller shit, the goods did not send
как в описании. маме понравилось
Excellent knee, my sister liked. Moving in it is much easier, not so sore knee. Thank you to the store, I recommend to buy.
Ну уж очень всё так, вот только бы швы по дольше пожили... А в целом прислали за 33 дня.
The goods correspond to the description, came on time. Wrote out the largest size, XXL. It would be possible and more
Excellent.
Excellent quality. Super fast shipping.